PRIVACY POLICY

TechHelp4U.uk Privacy Policy - version 1.1 - November 2018

 

BACKGROUND:

Enlightened Solutions Limited trading as www.TechHelp4U.uk (“En-Sol ltd”, “TechHelp4U”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.TechHelp4U.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law: General Data Protection Regulation (GDPR) and Data Protection Act 2018 (DPA2018).

 

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site. You will be required to read and accept this Privacy Policy when signing up for a members account, a subscription or when filling in a contact form. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

If you have any questions please contact Us, how you can do that is detailed below in section 15 How do I contact you or you can download a PDF document with all Our contact details or in ODF/ODT or .DOC format.

1. DEFINITIONS AND INTERPRETATION

1.1  In this Privacy Policy, unless the context otherwise requires, the following expressions or terms have the following meanings:

  • "Account" - means an account required to access and/or use certain areas and features of Our Site;

  • “Cookie” or “Cookies - means a small file, or files, placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. An overview of the Cookies used by Our Site is set out in Part 14, below, but for detail see Our Cookie Policy document which explains what cookies are placed on your device and why; and

  • “Cookie Law” - means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and of EU Regulation 2016/679 General Data Protection Regulation (“GDPR”) and Data Protection Act 2018;

  • “personal data” - means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by the Data Protection Act 2018 or EU Regulation 2016/679 General Data Protection Regulation (“GDPR”); and

  • “Subscription” - Means agreeing to US sending you a copy of Our newsletter on a regular basis by email, Hints and Tips emails, new/changed services emails, with the option to opt out at any time;

  • “Our Site” - The website www.TechHelp4U.uk;

  • “We"/"we"/"Us"/"Our” - means Enlightened Solutions Limited trading as www.TechHelp4U.uk (“En-Sol ltd”, “TechHelp4U”) , a limited company registered in England under company number 07404373, whose registered address is, in PDF format, ODF, .DOC and whose main trading address is same

2. INFORMATION ABOUT US

2.1  Our Site is owned and operated by Enlightened Solutions Limited trading as www.TechHelp4U.uk , a limited company registered in England under company number 07404373, whose registered address is Contact Information and whose main trading address is same. Access contact information for En-Solltd - ODF format - .DOC format

2.2  The Data Controller is: Enlightened Solutions Limited. For Data Protection information contact Our Privacy Officer, they can be contacted by email at Privacy@TechHelp4U.uk, or Privacy@En-Solltd.com, by telephone, or by post to TechHelp4U registered  Office Address in PDF format, See 2.1 above for other contact information download formats.

3. WHAT DOES THIS POLICY COVER?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them. We provide links to privacy and cookie policies of other websites that we directly use for the provision of Our Site, see below section 14, see also Our Cookie Policy.

4. WHAT IS PERSONAL DATA?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers, for example IP address. (Note: where possible we anonymise data unless it is data we need to contact you, or for use in invoicing - this is detailed elsewhere)

 
 
 
 

5. WHAT ARE MY RIGHTS?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a)  The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 15.

b)  The right to access the personal data we hold about you. Part 13 will tell you how to do this.

c)  The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.

d)  The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 15 to find out more.

e)  The right to restrict (i.e. prevent) the processing of your personal data.

f)  The right to object to us using your personal data for a particular purpose or purposes.

g)  The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

h)  The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

i)  Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 15.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep Us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, or call, using the details in Part 15.

 
 

6. WHAT DATA DO YOU COLLECT AND HOW?

Most of the personal information we process is provided to us directly by you. Depending upon your use of Our Site, we may collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about our use of Cookies and similar technologies and our Cookie Policy. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences.:

  • Data Collected / How We Colect the Data

  • Identity Information - name / provided by you - contact form - subscribing - by email - by phone

  • Contact information -  email address, mobile or phone, physical address / from you - contact form - subscribing - by email - by phone

  • The above information / provided by friend or family asking us to contact  you - by  form-emai-lphone

  • Technical information - IP address Using Google Anaylitics code and systems - But it is anonymised by setting the last number to zero

  • Website information - pages visited - things clicked / Google analytics provides this information, but anonymised, last set of digits-Zeros

  • Website Page information - pages you are on / Wix.com website host provides this to us so we can interact with visitors- chat and other functions are facilitated by the use of this information, but it is anonymised, and we only know who you are when you tell us. We know someone has looked a pages and areas but not whom

7. HOW DO YOU USE MY PERSONAL DATA?

Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:

  • What We Do / What Data We Use / Our Lawful Basis

  • Contacting you / name - email - mobile or phone - address / By your Consent also by Contract if you become a client

  • Contact list addition & Management / name - email - mobile or phone - address / By your consent and Contract 

  • Newsletter & help emails list management and sending(something you can op-out of) / name - email / By Consent

  • Providing and managing access to special site areas / name - email / By Consent

  • Administering our business / name - email - address - mobile or phone  / By Consent and By Contract

  • Managing payments for services / name-email-address - By Consent and Contract

With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email or telephone or text message or post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam.

 

We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.

Third Parties (including WIX.com) whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies also Our Cookie Policy. Please note that we do not control the activities of such third parties, nor the data that they collect and use themselves, and we advise you to check the privacy policies of any such third parties, links to which we provide below or in our Cookie Policy.

We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 15.

If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

8. HOW LONG WILL YOU KEEP MY PERSONAL DATA?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

  • Type of Data / How Long We Keep It

  • name / 6 years  - obligation as a limited company to maintain records for 6 years after financial year end that included a contract wih you

  • address / 6 years  - legal oblication as a limited company to maintain records for 6 years after financial year end that included a contract wih you

  • email / 6 years  - obligation as a limited company to maintain records for 6 years after financial year end that included a contract wih you

  • mobile or phone / 6 years  - obligation as a limited company to maintain records for 6 years after financial year end that included a contract wih you

  • Name, email, mobile or phone, address / 2 years if you were added to a contact list but didn't become a client, if not unsubscribed from a list by request or agreement

  • Anonymised webiste and internet data IP and pages visited - generic coded ID / min 2 years max 6 years, min set in Google Analytics, this is being stated even though not strickly personal data as anonymised

 
 
 
 

9. HOW AND WHERE DO YOU STORE OR TRANSFER MY PERSONAL DATA?

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). These are known as “third countries” and may not have data protection laws that are as strong as those in the UK and/or the EEA. This means that we will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation as follows:

We share your data with external third parties, as detailed below in Part 10, that are based outside of the EEA. The following safeguards are applied to such transfers:

We transfer your personal data to third countries whose levels of data protection are deemed ‘adequate’ by the European Commission. More information is available from the European Commission.]

We use specific contracts with external third parties that are approved by the European Commission for the transfer of personal data to third countries. These contracts require the same levels of personal data protection that would apply under the Data Protection Legislation. More information is available from the European Commission.]

Where we transfer your data to a third party based in the US, the data may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.

Please contact us using the details below in Part 15 for further information about the particular data protection mechanisms used by us when transferring your personal data to a third country.

The security of your personal data is essential to us, and to protect your data, we take a number of important measures, including the following:

  • limiting access to your personal data to those employees, agents, contractors, and other third parties with a legitimate need to know and ensuring that they are subject to duties of confidentiality;

  • procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal data) including notifying you and/or the Information Commissioner’s Office where we are legally required to do so;

  • when possible we limit the number of systems where your data may be stored or kept outside of the EEA .

10. DO YOU SHARE MY PERSONAL DATA?

We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority. If by explicit consent you have asked us to share your data, so that we could help or act in a service that you need or require, but only after gaining your consent.

 

If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 9.

If We sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

Where possible data or information we collect will be anonymised or encrypted in a secure way and transmitted via secure links.

 
 
 

11. HOW CAN I CONTROL MY PERSONAL DATA?

11.1  In addition to your rights under the Data Protection Legislation, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details and by managing your Account).

11.2  You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. CAN I WITHHOLD INFORMATION?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Part 14 and Our Cookie Policy.

13. HOW CAN I ACCESS MY PERSONAL DATA?

If you want to know what personal data, we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within less than 1 month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 
 
 
 

14. HOW DO YOU USE COOKIES?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our services. By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on Our Site for special apps and extra functions added to our website to improve or facilitate better service, better operation of Our Site, link with useful applications, and provide improved data capture and function, see our Cookie Policy for details. In addition, Our Site uses analytics services provided by Google Analytics, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. For more details, please refer to our Cookie Policy.

 

Where possible information which could identify you or your location will be anonymised. You can also install an add-on to your browser to block Google Analytics from capturing any information about you, Block Google Analytics Capture Link this is the link http://tools.google.com/dlpage/gaoptout

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop-up consent box requesting your “I consent” to set those Cookies. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. Or See Our Cookie Policy that list some How to browser links.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings. We also recommend the use of paid security software whic includes anti malware and web or internet protection. This would be used to assess any websites you visit and warn you against possible contamination. 

15. HOW DO I CONTACT YOU?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Privacy Officer, See contact details at the bottom of this page):

Email address: Privacy@TechHelp4U.uk, or Privacy@En-Solltd.com.

Telephone number: Contact Details in PDF format, or ODF/ODT, or .DOC 

Postal Address: Contact Details in PDF format, or ODF/ODT​, or .DOC.

See contact details at the bottom of this page

Why are Our contact details in files rather than plain text, We don't want SPAM or unwanted sales calls or post any more than you would. If our details are in plain text there are software bots, that search websites for information they can use for Spamming. We are not in any way trying to conceal our contact details, just make it so a person can see then and not a bit of software. An invoice or email from us will have these details in there.

16. CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date. This Privacy Policy was last updated on November 2018.

TechHelp4U.uk Privacy Policy - version 1.1 - November 2018

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TechHelp4U.uk Privacy Policy - version 1.1 - November 2018

 

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