HOW QUICKLY WILL I HEAR BACK?
Make sure you leave a contact number if you call or message. We will try and get back to you within hours, hopefully no longer than 24H, but there are no guarantees, we will do our best. While waiting turn off your tech, if possible, unless that might cause further damage.
IS THIS GOING TO COST MORE?
No, our standard ad-hoc support rate is the same, see our Pricing Page. We will always try and work with you and discuss options for reducing costs, buying batches of hours, discounts for over 65's, referral discounts, etc, including payment over time, if needed.
Don't forget, if you were referred by someone, even via Social Media you both get discounts, see Referral Bonuses
ARE YOU ABLE TO COME OUT OF HOURS?
We work normal business type hours, plus some evenings and part of weekends to help domestic clients who work. We would have to discuss your needs and again see our Pricing Page where we try and cover this. We don't take advantage of people in need, we are here to help not add to the problem.
PAYMENT METHODS ACCEPTED?
For more detail and also discounts and referral bonuses see our Pricing Pages. We can take card payments (See our How to Pay - Payment types pages) using a mobile reader, VISA, MASTERCARD, or send you a PayPal payment request, as well as payment by direct bank transfer. Direct Debits for monthly payments can be setup, for regular work or training, as well as spreading costs.
We may ask for a refundable 1-hour deposit for new clients to dissuade time wasters. We would discuss that with you if it is required, this can be refunded if necessary, or applied to the invoice.